AEAC Cancellation & Refund Policy

Cancellation & Refund Terms

1. Customer Cancellation
   Customers may cancel a booking before the service is performed. Please notify AEAC as early as possible via WhatsApp or email.
2. Rescheduling
   Rescheduling requests are subject to AEAC team availability. Last-minute rescheduling may not be possible for the same day.
3. No Visit Fee
   AEAC does not charge a visit fee. If a confirmed booking is cancelled, AEAC may offer rescheduling so the service can still be delivered.
4. Cancellation by AEAC
   If AEAC cannot deliver the service due to operational reasons, customers may choose:
   • Rescheduling, or
   • A full refund (if payment has been made).
5. Refund Eligibility
   Refunds may be provided if:
   • The service has not been performed and the customer has paid, or
   • There was a payment error (e.g., duplicate payment), or
   • AEAC cannot provide the service.
   Refunds are not applicable once the service has been completed.
6. Refund Method & Processing Time
   Refunds will be processed via the original payment method. Processing time: up to 7 business days.
7. Special Conditions
   AEAC reserves the right to refuse a refund in case of suspected misuse, fraud, or claims that do not reflect the actual situation.